The Financial Conduct Authority is the independent regulator of financial services. The Financial Conduct Authority require us to provide you with a document called an ‘Initial Disclosure Document’. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint and details about the Financial Services Compensation Scheme.
What services do we provide?
We will provide you with either comparable details of firms most appropriate to your lending or purchase requirements or general information relating to finance products. In assessing your requirements we may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify your needs. It is important that you provide us with accurate and relevant information. You will not receive advice, or a recommendation from us, but we may ask questions to narrow down the selection of firms offered, from which you can more easily make your own choice if you so wish.
Whose products do we use?
As an Financial Conduct Authority regulated credit broker we can introduce you to a range of lenders who may be able to help you finance your vehicle and provide other products/services.
Do we charge for our services?
We charge a fee for our Business contract hire and personal contract hire of £199.00 excluding VAT and £238.80 including VAT respectively. We are a commission and fee based organisation which means that we may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with us. These fees may be variable or pre-set dependent on the product and the volume that we place with the chosen supplier. The amounts that we receive may vary and can affect the total amount payable on the agreement.
Who regulates us?
Greenarc Vehicles is authorised and regulated by the Financial Conduct Authority. Our firms reference number is 714978. You can verify this on the Financial Conduct Authority’s Register by visiting the Financial Conduct Authority’s website: https://register.fca.org.uk/ or by contacting them on 0300 500 8082. Please note that Greenarc Vehicles is a credit broker and not a lender. Other services we offer may not be regulated by the Financial Conduct Authority, however the Financial Ombudsman Services has now been extended to handle some complaints under the Consumer Credit Act.
In the event of a cancellation of your vehicle order you will be liable for a cancellation fee equivalent to 3% of the P11D value of the vehicle ordered including any options. The P11D value (taxable value) of your vehicle comprises the list price inclusive of any options, including VAT, plus any delivery charges, but does not include the car’s first registration fee or its annual road tax. You can check your vehicles P11D value at www.parkers.co.uk, the manufacturers website or via your Greenarc Vehicles order form. For further clarification please speak to your Greenarc Vehicles account manager. Example: Vehicle P11D value £20,000 * 3% cancellation fee = £600 + vat (£720).
If you have a complaint Please visit our complaints procedure page.